Return & Refund Policy
Last updated: 21-Jan-2026
At SPRINKLLY, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which products purchased from our website can be returned, replaced, or refunded, in accordance with the Consumer Protection (E-Commerce) Rules, 2020 (India).
1. Return Eligibility
You may request a return or replacement under the following conditions:
Item received is damaged, defective, or expired
Wrong product or incorrect size/model delivered
Product is missing parts or accessories
Item received does not match the product description
Manufacturing defect in toys or electronics
Pages missing or printing defect in books
Return request must be raised within 3 days from the date of delivery.
2. Non-Returnable / Non-Refundable Items
Returns and refunds are not applicable in the following cases:
Products damaged due to misuse, mishandling, or negligence
Items marked as “Non-Returnable” on the product page
Digital products, gift cards, or downloadable content
Personal care, hygiene, or consumable items once opened (where applicable)
Clearance sale or heavily discounted items (unless defective)
3. How to Raise a Return Request
Log in to your account and go to My Orders
Select the order and click Request Return
OR
Email us at support@sprinklly.inProvide order ID, reason for return, and images/videos (if required)
Our team will review the request within 2–3 business days.
4. Return Pickup & Verification
For eligible orders, we will arrange a reverse pickup, subject to service availability
In some cases, customers may be requested to self-ship the product
Returned items must be unused, unwashed, and in original packaging
Products failing quality check may be returned back to the customer.
5. Refund Policy
Once the returned product is received and inspected, refunds are initiated as per the original payment method.
Refund Timelines
UPI / Debit Card / Credit Card / Net Banking
→ 5–7 business daysWallet payments
→ 24–48 hoursCash on Delivery (COD)
→ 7–10 business days via bank transfer
Refund delays may occur due to bank processing or public holidays.
6. Replacement Policy
Replacement is available only for damaged, defective, or incorrect products
Replacement requests are subject to product availability
If replacement is unavailable, a full refund will be issued
7. Partial Refunds
Partial refunds may be issued if:
Product is returned with missing accessories
Item shows signs of use or damage
Free/promotional items are not returned
Shipping or COD charges are non-refundable (where applicable)
8. Order Cancellation Policy
Orders can be cancelled before dispatch for a full refund
Orders already shipped cannot be cancelled, but may be returned as per this policy
9. Shipping & Return Charges
If the return is due to our error (wrong/defective/damaged product), return shipping is free
If return is due to customer preference, shipping charges may be deducted from the refund
10. Category-Specific Conditions
Books
Return allowed only for misprints, missing pages, or physical damage
No return for content preference or reading level mismatch
Kids Toys
Must be unused, unassembled, and in original packaging
Battery-operated toys must be returned with all accessories
Electronics
Subject to technical inspection
Replacement preferred over refund
Products with tampered seals or physical damage after delivery are not eligible
box
11. Legal Compliance (India)
This policy complies with:
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
We ensure:
Transparent refund timelines
No unfair cancellation or refund practices
Clear grievance redressal mechanism
12. Contact & Grievance Redressal
For any return or refund queries, contact us at:
Email: support@sprinklly.in
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Disclaimer
SPRINKLLY reserves the right to modify this policy at any time without prior notice. Any changes will be updated on this page.
